At times,a buyer voices opinion or concern more to vent frustration than anything else.When this occurs,the best strategy to use would be the _____ method.
A) direct denial
B) acknowledge
C) postpone
D) referral
E) compensation

Question

Quizplus · Accepted Answer

The best method to use in this situation would be to acknowledge the buyer's opinion or concern. This validates their feelings and shows that you are listening to them. Using direct denial or referral could come across as dismissive or insensitive, and using compensation may not be appropriate if the buyer's concern is something that cannot be resolved with monetary compensation. Postponing may also not be the best option, as it could further frustrate the buyer.

At Times,a Buyer Voices Opinion or Concern More to Vent