When a prospect asked how quickly the replacement part for a wood laminating machine could be delivered in the event of a part failure,the salesperson said,"Before we discuss replacement parts,let me explain to you how my company's machine reduces waste to a minimum and still produces beautiful laminations." What method for handling an objection was used in this example?
A) The revisit method
B) The compensation method
C) The acknowledge method
D) The boomerang method
E) The postpone method

Question

Quizplus · Accepted Answer

The salesperson used the postpone method by delaying the discussion about the replacement part to first talk about the benefits of the machine, indicating they will address the concern later after explaining other important features.

When a Prospect Asked How Quickly the Replacement Part for a Wood