As Shirley responded to a personnel director's concerns about changing to the health-care plan her firm offered,she said,"I can see why you feel that way.We do have a lot of forms to fill out.Others felt the same way,but they found that it is not nearly as cumbersome as they expected.Here's a letter from…." Which method is Shirley using to respond to this objection?
A) Compensation
B) Revisit
C) Indirect denial
D) Direct denial
E) Referral

Question

Quizplus · Accepted Answer

Shirley is using the referral method by referring to the experience of others who had the same concern but found the process to be less cumbersome than expected.

As Shirley Responded to a Personnel Director's Concerns About Changing