While a salesperson was trying to sell a new textbook,a professor began to complain about the rising cost of textbooks.The salesperson responded,"Yeah,it's not cheap to get quality education these days." Then,after a pause,the salesperson continued,"Say,did I tell you who wrote the test bank that comes with this book?" Which method did the salesperson use to deal with the objection?
A) Direct denial
B) Acknowledge
C) Postpone
D) Referral
E) Compensation

Question

Quizplus · Accepted Answer

The salesperson acknowledged the professor's complaint about the rising cost of textbooks by agreeing with the statement before attempting to shift the conversation towards the value provided with the textbook, specifically mentioning the test bank and its author. This approach does not deny, postpone, refer, or compensate for the objection directly but rather acknowledges it before moving on.

While a Salesperson Was Trying to Sell a New Textbook,a