A salesperson makes a sales presentation to customers Jake and Jason.During the presentation with Jake,the salesperson asks him,"How many people use your coffee machine?" During the presentation with Jason,the salesperson asks him,"Is the cost of maintaining your coffee machine becoming an issue?" Classify the question type based on the SPIN (situations questions,problem questions,implication questions,need payoff questions)technique used by salespeople to understand a prospect's needs.
A) The questions asked to Jake and Jason are need payoff questions.
B) The questions asked to Jake and Jason are problem questions.
C) The question asked to Jake is a need payoff question,whereas the question asked to Jason is an implication question.
D) The question asked to Jake is a situation question,whereas the question asked to Jason is a problem question.
E) The question asked to Jake is a need payoff question,whereas the question asked to Jason is a situation question.

Question

Quizplus · Accepted Answer

The question to Jake is a situation question because it inquires about the current situation or context (how many people use the coffee machine). The question to Jason is a problem question as it directly addresses a potential issue (the cost of maintaining the coffee machine).

A Salesperson Makes a Sales Presentation to Customers Jake and Jason.During