At critical spots in a sales presentation,the salesperson should present his or her mentally prepared summary.
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Q5: The 80-20 listening rule suggests that salespeople
Q6: During a sales interaction,the salesperson should verify
Q7: During face-to-face communication,voice characteristics account for 90
Q8: While describing a complex machine to a
Q9: Feedback in sales communication can be either
Q11: Salespeople can collect information by observing their
Q12: Broader and vigorous arm movements indicate that
Q13: The muscles around the eyes reveal whether
Q14: Slicing hand movements and pointing a finger
Q15: During a sales call,the buyer can spot
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