Which of the following is a valid suggestion for salespeople with regard to e-mail and text message communication?
A) Avoid any important message in the first few lines of an e-mail because receivers usually skip this part.
B) When receiving an important e-mail,avoid responding quickly.
C) White space in an e-mail is a good idea,as it can make reading the e-mail easier.
D) Delivering bad news via e-mail or texts is better than meeting face to face to discuss the issue.
E) Responding to an e-mail or text in an emotional state of mind helps build strong personal relationships.

Question

Quizplus · Accepted Answer

White space in an e-mail is a good idea, as it makes reading the e-mail easier. It is important to make sure the message is clear and easy to understand. A and E are incorrect because important messages should be mentioned in the beginning of the e-mail and emotional responses can hinder relationship building. B and D are incorrect because it is important to respond quickly to important e-mails and delivering bad news should be done in person.

Which of the Following Is a Valid Suggestion for Salespeople