Question 1

Most people do a reasonably good job of talking informally and do not need to work on improving their conversational abilities.

Accepted Answer

False

Question 2

The four common types of nonverbal communication are body language,facial expression,verbal fillers,and paralanguage.

Accepted Answer

False

Question 3

Written and oral communication play a very important role in both reinforcing and changing an organization's culture.

Accepted Answer

Communication, both written and oral, is essential for transmitting and reinforcing an organization's values and beliefs. Effective communication can help shape and change an organization's culture by sharing information, promoting transparency, and aligning behaviors with the desired cultural norms.

Question 4

One of the disadvantages of recording the minutes of a meeting is that it does not make a note of the absentees.

Accepted Answer

The answer of One of the disadvantages of recording the...

Question 5

Constructive feedback is used only to soften negative messages.

Accepted Answer

This statement is false. Constructive feedback can also be used to provide positive reinforcement and help individuals improve their skills and performance.

Question 6

According to the ten commandments of listening,by frequently asking questions,you interfere with the talker's ability to develop his or her message.

Accepted Answer

The statement is false. Asking questions can actually help the talker clarify and develop their message. The key is to ask open-ended questions and avoid interrupting them too frequently.

Question 7

The competitive strategy of conflict management is frequently referred to as the "win-win" strategy because everyone works toward a resolution that meets everyone's needs.

Accepted Answer

The answer of The competitive strategy of conflict management is...

Question 8

Meetings of such groups as formal committees,boards of directors,and professional organizations usually follow generally accepted rules of conduct called parliamentary procedure.

Accepted Answer

Meetings of formal committees, boards of directors, and professional organizations typically follow parliamentary procedure, which is a set of rules designed to ensure orderly and fair discussion and decision-making.

Question 9

If you have to engage in a difficult conversation,you should be subjective in how you interpret and use the facts.

Accepted Answer

It is important to be objective in interpreting and using the facts during a difficult conversation, rather than subjective. Being subjective can lead to misunderstandings and biases, while objectivity promotes a clearer understanding of the situation at hand.

Question 10

After listening to formal oral communication,such as a speech,we quickly forget most of the message.

Accepted Answer

Studies have shown that we tend to forget most of the information presented in a formal oral communication, such as a speech, within a short period of time. This is because we are only able to retain a limited amount of information in our working memory.

Question 11

When leaving a voicemail message,it is a good idea to skip the message overview and leave only a phone number where the call can be returned.

Accepted Answer

It is important to leave a brief message overview, including your name and the purpose of the call, before leaving a phone number where the call can be returned. This helps the recipient of the message to determine the urgency of the call and the appropriate action to take in response.

Question 12

Which of the following statements about organizational culture is true?
A) Organizational culture guides what you can do,but not what you write or say.
B) Written and oral communication play a critical role in creating organizational culture.
C) If you are chosen to fill a position,that means you fit in with the organization's culture.
D) Organizational culture is the same from company to company.
E) Written communication reinforces organizational culture,but oral communication changes organizational culture.

Accepted Answer

Written and oral communication both play a critical role in creating and reinforcing organizational culture. While organizational culture guides what you can do, it also guides what you write and say, making communication an important aspect of shaping and maintaining the culture. Additionally, individuals who are chosen to fill a position may need to adapt and assimilate to the organization's culture, but it does not necessarily mean they already fit in with the culture. Organizational culture can also vary greatly from company to company, and both written and oral communication can influence changes to the culture over time.

Question 13

In face-to-face communication,a larger part of the message is sent through nonverbal communication than through verbal communication.

Accepted Answer

Research indicates that approximately 55% of communication is conveyed nonverbally through body language, facial expressions, tone of voice, etc., while around 38% is conveyed through vocal intonation and only 7% through actual words. Therefore, nonverbal communication plays a larger role in overall message transmission during face-to-face communication.

Question 14

Putting the person you called on hold while you wait for an executive to be free to talk is not courteous.

Accepted Answer

Putting someone on hold without their permission or a valid reason can be seen as disrespectful or inconsiderate, even if the intention is to connect them with someone else. It's better to ask for permission and explain the situation to avoid any misunderstandings or negative impressions.

Question 15

When engaging in small talk,some good topics to discuss include sports,politics,current events,movies,and the cost of things.

Accepted Answer

While sports, politics, current events, movies, and the cost of things may be common small talk topics, they may not appeal to everyone and could potentially lead to disagreements or uncomfortable conversations. It's important to read the situation and gauge the interests of the person you're speaking with before initiating these topics. Other safe small talk topics could include hobbies, travel, and general interests.

Question 16

People who prioritize relationships and others' feelings over their own wishes typically choose to use the conflict avoidance strategy.

Accepted Answer

The answer of People who prioritize relationships and others' feelings...

Question 17

By emphasizing the words do not in a sentence to convey how serious you are,you are using paralanguage.

Accepted Answer

Paralanguage includes the vocal cues and nonverbal aspects of speech that convey meaning, tone, and emphasis. Emphasizing certain words to convey emphasis or seriousness would be an example of using paralanguage.

Question 18

It is preferable if only a few people do most of the talking during a meeting because this ensures that similar problems are dealt with in a similar manner.

Accepted Answer

The answer of It is preferable if only a few...

Question 19

When engaging in negotiation,it is important to understand that the audience is judging everything about you,and if you fall short in some area,you may lose your credibility.

Accepted Answer

When engaging in negotiation, your credibility and perceived competence are crucial factors. The audience is evaluating everything about you, including your communication skills, body language, and ability to make persuasive arguments. If you fall short in any of these areas, you risk undermining your credibility and reducing your chances of success in the negotiation.

Question 20

Unless you have an emergency,your conversation is never so important that you should interrupt another conversation.

Accepted Answer

Interrupting another conversation shows a lack of respect and consideration for others. It is important to wait patiently for your turn to speak and avoid disrupting others who are already engaged in a conversation. Exceptions may be made for urgent or time-sensitive matters that cannot wait, but in general, it is best to avoid interrupting others.

Quiz 14: Putting Interpersonal Communication Skills to Work in Conversations and Meetings