Which of the following statements about retaining customers is FALSE?
A) Firms that set explicit targets for customer retention are more profitable than those, which do not set targets.
B) On average companies lose 20-50 of their customers every year.
C) Salespeople usually have little influence over customer retention.
D) A slight dip in attention by a salesperson can lead to willingness to consider alternative sources.
E) Some industries are just beginning to recognize the value of retaining customers.
Correct Answer:
Verified
Q10: When the buyer-seller relationship has reached the
Q21: Assuming that the business is yours and
Q24: Clark, a fellow salesperson, has become very
Q27: To avoid trust-destroying conflicts, start with a
Q28: Which of the following statements is NOT
Q29: Which of the following statements about the
Q33: The first thing a salesperson should do
Q35: Once a customer has committed to a
Q35: When customers make the effort to complain
Q39: After building awareness, the next stage of
Unlock this Answer For Free Now!
View this answer and more for free by performing one of the following actions
Scan the QR code to install the App and get 2 free unlocks
Unlock quizzes for free by uploading documents