The sequence of the referral method is important. Which of the following illustrates the correct sequence for the method?
A) "I can see how you feel . . . others felt the same way . . . yet they found . . . "
B) "I often feel the same way . . . and others have felt the same way . . . yet they found . ."
C) "I can see how you feel . . . I felt that way in the past . . . yet I found . . . "
D) "I can see how you feel . . . others felt the same way . . . and I have found . . . "
E) none of the above

Question

Quizplus · Accepted Answer

The correct sequence for the referral method is to first acknowledge the customer's feelings, then use a transitional phrase to connect to others who have felt the same, and finally present a solution or positive outcome. Choice A follows this sequence correctly by starting with "I can see how you feel" to acknowledge the customer's feelings, then using "others felt the same way" to connect to others, and ending with "yet they found" to present a positive outcome. Choices B, C, and D all have slight variations in the sequence, which can make them less effective in building empathy and trust with the customer.

The Sequence of the Referral Method Is Important