order for the quality option to be effective, a firm doesn't need senior management commitment, because the quality department is in charge of the total quality management program.

Question

Quizplus · Accepted Answer

Senior management commitment is essential for the overall success of a total quality management program. Without it, the quality department may not have the necessary resources or support to implement and sustain quality initiatives throughout the organization.

Order for the Quality Option to Be Effective, a Firm