CRM software programs
A)are designed to help companies gather all customer contact information into multiple data management programs.
B)are often implemented into sales departments first since this area of a company typically generates the greatest amount of customer contact.
C)will require limited support resources for the proper implementation into the company.
D)has a finite set of user-friendly tools to assist implementation resulting in more small businesses adopting the programs.

Question

Quizplus · Accepted Answer

CRM software programs are often implemented into sales departments first since they have the most direct customer contact. This allows the company to gather all customer contact information in one place and improve customer service. Implementing CRM software may require significant support resources, and the toolset can vary depending on the specific software chosen. While more small businesses are adopting CRM software, the tools and resources required for implementation may still prove significant for these organizations.

CRM Software Programs