A recent trend in HR that is consistent with a total quality management philosophy emphasizes

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A total quality management philosophy focuses on meeting and exceeding customer expectations. In HR, this means delivering HR programs in a customer-oriented approach, ensuring that the needs and expectations of employees (internal customers) are met. It is not necessarily focused on efficiency or cost reduction, although those may be outcomes of a customer-oriented approach. Functional approaches may not necessarily prioritize customer needs, so are not consistent with a total quality management philosophy in HR.

A Recent Trend in HR That Is Consistent with a Total