In the three-step process of change,the step in which we stabilize the new situation by balancing the driving and restraining forces is known as ________.
A)unfreezing
B)solidifying
C)strengthening
D)freezing
E)refreezing

Question

Quizplus · Accepted Answer

The step in which we stabilize the new situation by balancing the driving and restraining forces is known as refreezing. This step involves integrating the changes into the organization's culture, ensuring that employees are aware of the new expectations, and reinforcing the changes to prevent relapse into the old ways of doing things.

In the Three-Step Process of Change,the Step in Which We