Question 1

Which type of listening is generally used when listening to the problem of a friend or when attending a therapy session?

Accepted Answer

Empathic listening involves listening to understand and feel what the other person is experiencing. It is often used in situations where someone is expressing emotions or sharing personal experiences, such as in a therapy session or when a friend is sharing a problem. In contrast, appreciative listening is used to enjoy and appreciate something, discriminative listening is used to understand and distinguish sounds or language, and analytical listening is used to evaluate and make judgments about information.

Question 2

What can be caused by stress and inadequate sleep, and affects a person's listening ability?

Accepted Answer

Stress and inadequate sleep can cause fatigue, which can negatively affect a person's listening ability.

Question 3

The understanding of events depends on the accumulation of knowledge about things. What is this phenomenon called?

Accepted Answer

The phenomenon described refers to perception, which is the process by which people organize and interpret sensory information in order to understand events and surroundings. It involves the accumulation of knowledge about things and the ability to make sense of that information. Reception refers to the act of receiving or taking in information, attention refers to the focus of mental effort on a particular stimulus, and communication refers to sharing or exchanging information between individuals or groups.

Question 4

How can someone show understanding, agreement, empathy, and an emotional response to a person's message?

Accepted Answer

Nonverbal cues, such as facial expressions, gestures, and eye contact, can convey understanding, agreement, empathy, and an emotional response.

Question 5

When someone loses a loved one, it is expected that the family and friends will put themselves in his or her shoes and commiserate with them. What is this element of perception called?

Accepted Answer

The element of perception described is empathy, which refers to the ability to understand and share the feelings of another person.

Question 6

Which style of listening involves attacking the speaker?

Accepted Answer

Negative listening involves attacking the speaker by focusing on their flaws or past mistakes rather than listening to their message. This can lead to misunderstandings and damage the relationship between the speaker and listener.

Question 7

Which element of perception do your friends display when they tell you what they would do in your situation?

Accepted Answer

The answer of Which element of perception do your friends...

Question 8

What listening style should a lawyer adopt when a person approaches the lawyer to discuss filling a lawsuit against a company?

Accepted Answer

A lawyer should adopt empathic listening to understand the client's emotions and concerns fully, which is crucial for building trust and effectively representing their interests.

Question 9

Which listening style requires complete attention on the core information presented by a speaker and is useful for exchange of information?

Accepted Answer

Analytical listening style requires complete attention and focus on the core information presented by the speaker. It is useful for exchange of information as it helps in comprehending and analyzing the information being shared by the speaker.

Question 10

A medical team of first responders was treating a trauma patient who was involved in a terrible accident. The patient was in shock, which made getting vital information very difficult. What can the team do to improve this situation?

Accepted Answer

Asking questions is the best way for the team to gather information about the patient's medical history, allergies, medications, and any other important information that can help in their treatment. As the patient is in shock, it may be difficult for them to provide this information voluntarily, so the team needs to ask directed questions in a calm and reassuring manner to help the patient communicate effectively.

Question 11

Which problem can you solve by taking notes during a session?

Accepted Answer

The answer of Which problem can you solve by taking...

Question 12

The telemarketing service of an American company's fast-moving product was outsourced to Brazil. In the couple of months following this outsourcing, the sales declined considerably. The feedback from customers was that they could not follow the description of the product. What was the reason for the decline in sales?

Accepted Answer

The decline in sales was likely due to the speaker's communication style, which may have included accents, speed, or cultural communication differences that made it difficult for customers to understand the product descriptions.

Question 13

In a conference or seminar, it is better if the participant lets the keynote speaker complete the presentation before any exchange of ideas takes place. What skill should the participant apply to maximize the benefit of communication?

Accepted Answer

Controlling your listening involves focusing on the speaker's message, understanding it fully before formulating a response or question, which is essential in a setting where a presentation is being given.

Question 14

________ can lead to forgetfulness, disorganization of information, distortions of data, and other cognitive shortcomings.

Accepted Answer

The answer of ________ can lead to forgetfulness, disorganization of...

Question 15

A teacher announced a surprise oral test in class. She asked questions to each student individually. Joe, a student who usually scores well in written tests, failed this test. Furthermore, he asked the teacher to repeat each question numerous times. What do you think is the reason behind Joe's underperformance?

Accepted Answer

The answer of A teacher announced a surprise oral test...

Question 16

A marriage counselor allows his clients to do all the talking on the first few visits. What technique does he apply to help him listen more efficiently?

Accepted Answer

By talking less, the counselor is creating a space for the clients to speak more freely and openly without interruptions or distractions. This allows for the counselor to better listen to their concerns and understand their perspective.

Question 17

During her psychology class, Sarah had trouble understanding the lecturer in the front of the room, as there was a loud noise from the construction site outside. As a result of this, she became agitated. What was Sarah's problem, and what could she have done to overcome it?

Accepted Answer

Sarah's problem was environmental distraction, as the loud construction noise was hindering her ability to understand the lecture. To overcome it, she could have requested the lecturer conduct the class at a quieter place, for example, a different classroom or a time of day when construction is not taking place.

Question 18

A speaker noticed one of the participants in the audience to whom he was speaking was sitting with a frown on his face. What does that frown indicate to the speaker?

Accepted Answer

A frown typically indicates displeasure or disagreement, rather than satisfaction or ecstasy. It may also signal anger, but that would not be the best choice as it is not always the case.

Question 19

Chloe is a person who typically wants to gossip about various socialites during parties and get-togethers. At these events, however, people generally talk about different things, all at the same time. Which skill should Chloe use to concentrate in such a distracting situation?

Accepted Answer

Attention is the ability to focus on a specific task or stimulus while ignoring distractions, which is exactly what Chloe needs to do in order to concentrate on one conversation amidst the multiple conversations happening at a party or get-together. Reception, hearing, and perception are all related to the ability to process sensory information, but they do not necessarily help with concentration and focus in distracting situations.

Question 20

Generally, what do most people believe they have achieved after finding answers to their queries by searching on the Web?

Accepted Answer

Most people believe that they have achieved information literacy after finding answers to their queries by searching on the Web, which means the ability to identify, locate, evaluate, and effectively use the information from various sources. Communication competency, anxiety management, and evaluation of listening are not explicitly related to searching for answers on the Web.

Quiz 4: Listening Skills