In a service business,the customer and front- line service employee interact to create the service.

Name: In a service business,the customer and front- line service employee interact to create the service.
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In a service business, the customer and front-line service employee interact to create the service experience. Customers' needs and expectations are expressed during the interaction, and the front-line service employee must respond appropriately to ensure a satisfactory outcome.

In a Service Business,the Customer and Front- Line Service Employee