Which step in the sales process is most focused on ensuring customer satisfaction and repeat business?

Question

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Follow-up is the step in the sales process that is most focused on ensuring customer satisfaction and repeat business. It involves reaching out to the customer after the sale has been made to address any issues, answer any questions, and show appreciation for their business. By providing excellent follow-up, salespeople can establish long-lasting relationships with customers, leading to increased repeat business and referrals.

Which Step in the Sales Process Is Most Focused on Ensuring