Question 1

A managerial element in the UPS tracking system described in the Chapter is
A)taking inventory.
B)providing package status reports to customers.
C)the decision to use automation.
D)in-house package tracking software.
E)ability to embed UPS functions in external sites.

Accepted Answer

The decision to use automation is a managerial element because it involves strategic planning and decision-making to improve efficiency and service quality.

Question 2

An example of a social complementary asset is
A)technology and service firms in adjacent markets.
B)training programs.
C)distributed decision-making rights.
D)incentives for management innovation.
E)a strong IS development team.

Accepted Answer

Technology and service firms in adjacent markets can collaborate to create value for both parties. For example, a technology firm that develops software can collaborate with a service firm that specializes in implementing and supporting the software. By working together, both firms can provide a more comprehensive solution to customers and increase their market reach. This is an example of a social complementary asset.

Question 3

The three main dimensions of information systems are management,organizations,and information technology.

Accepted Answer

The three main dimensions of information systems are management, organizations, and information technology.

Question 4

You need to know something about the hierarchy and culture of the company in order to understand how a specific business firm uses information systems

Accepted Answer

The hierarchy and culture of a company can determine how information flows within the organization and how information systems are utilized. Understanding these factors is crucial in understanding how a specific business firm uses information systems.

Question 5

Which of the following roles in a firm would be least affected by using mobile devices to access firm information systems?
A)senior executives
B)sales executives
C)production workers
D)operational managers
E)knowledge workers

Accepted Answer

Production workers typically do not handle sensitive or confidential information, therefore their access to firm information systems through mobile devices is less likely to impact the security of the organization. On the other hand, senior executives, sales executives, operational managers, and knowledge workers often deal with sensitive information that may be compromised if accessed through mobile devices.

Question 6

From a business perspective,raw data is transformed systematically during various stages,transforming it into valuable information,in a process called
A)the information value chain.
B)the IT value chain.
C)information processing.
D)feedback.
E)dissemination.

Accepted Answer

The process of transforming raw data into valuable information is referred to as the information value chain. This process involves a series of stages, including data collection, data cleaning, data transformation, analysis, and visualization. Each stage adds value to the data, improving its quality, usability, and relevance for decision-making. The information value chain is a critical component of business intelligence and data analytics, enabling organizations to derive insights and competitive advantages from their data assets.

Question 7

Information systems literacy describes the behavioral approach to information systems,whereas computer literacy describes the sociotechnical approach.

Accepted Answer

Information systems literacy and computer literacy both describe different aspects of understanding and using technology. Information systems literacy refers to understanding the impact of technology on the behavior of individuals, groups, and organizations. Computer literacy, on the other hand, refers to the ability to use and understand the technical aspects of computer hardware and software. The sociotechnical approach combines both perspectives, recognizing the interplay between technology and social systems.

Question 8

Which of the following constitutes an organizational element in the UPS tracking system described in the Chapter ?
A)the specification of procedures for identifying packages with sender and recipient information
B)monitoring service levels
C)promoting the company strategy of low-cost,superior service
D)the use of handheld computers and networks for managing package delivery
E)a Web-based Post Sales Order Management System

Accepted Answer

The specification of procedures for identifying packages with sender and recipient information is an organizational element as it involves the structured process and rules within the organization for managing package identification.

Question 9

Which main business function is responsible for maintaining employee records?
A)sales and marketing
B)human resources
C)finance and accounting
D)manufacturing and production
E)middle management

Accepted Answer

Maintaining employee records is a primary responsibility of the human resources function. This includes maintaining personnel files, tracking attendance, managing benefits, and other HR-related tasks.

Question 10

Information technology (IT)consists of all the hardware that a firm needs to use in order to achieve its business objectives,whereas information systems consist of all the software and business processes needed.

Accepted Answer

The statement is false. Information technology (IT) consists of all the software, hardware, and telecommunication equipment that a firm needs to use in order to achieve its business objectives, whereas information systems consist of all the software and business processes needed to organize, analyze, and disseminate information in a company.

Question 11

The three principal levels within a business organization hierarchy are
A)senior management,operational management,and service workers.
B)senior management,middle management,and operational management.
C)senior management,operational management,and information systems.
D)senior management,middle management,and service workers.
E)senior management,data workers,and service workers.

Accepted Answer

The three principal levels within a business organization hierarchy are senior management, middle management, and operational management. Senior management includes top executives responsible for overall strategic direction and decision-making for the company. Middle management includes department heads, regional managers, or other types of managers who oversee specific areas or departments within the company. Operational management includes supervisors, team leaders, or other types of managers who oversee day-to-day operations and ensure that tasks are completed effectively and efficiently. This structure forms a pyramid-like hierarchy where senior management sits at the top of the hierarchy, middle management in the middle, and operational management at the bottom.

Question 12

An example of an organizational complementary asset is
A)using the appropriate business model.
B)a collaborative work environment.
C)laws and regulations.
D)the Internet.
E)strong senior management.

Accepted Answer

The answer of An example of an organizational complementary asset...

Question 13

All business processes are formally documented by an organization.

Accepted Answer

While many organizations do document their business processes, not all organizations have a formal documented process in place. Some smaller or less formal businesses may rely more on informal communication and individual employee knowledge to complete tasks.

Question 14

Computers make up the entirety of an information system.

Accepted Answer

While computers play a crucial role in information systems, they are not the only component. Information systems also include people, procedures, data, and communication technologies.

Question 15

A corporation that funds a political action committee,which in turn promotes and funds a political candidate who agrees with the values of that corporation,could be seen as investing in which main category of complementary assets?
A)managerial
B)governmental
C)social
D)organizational
E)auxiliary

Accepted Answer

The answer of A corporation that funds a political action...

Question 16

Engineers,scientists,or architects,who design new products or services for a firm,belong to which level of a business hierarchy?
A)middle management
B)production workers
C)knowledge workers
D)data workers
E)service workers

Accepted Answer

Engineers, scientists, or architects who design new products or services for a firm are considered knowledge workers, as they require specialized knowledge and expertise to perform their job. They typically belong to a higher level of a business hierarchy than production workers, but may or may not be considered middle management depending on the specific organizational structure. Data workers and service workers do not typically design new products or services, and are thus not the best choice for this question.

Question 17

Which of the following would not be used as an input for an information system?
A)digital dashboard
B)handheld computer
C)barcode scanner
D)cell phone
E)RFID reading

Accepted Answer

A digital dashboard is an output tool used to display information and data, not an input device.

Question 18

There are four major business functions: human resources; manufacturing and production; finance and accounting; and information technology.

Accepted Answer

The answer of There are four major business functions: human...

Question 19

In a business hierarchy,the level that is responsible for monitoring the daily activities of the business is
A)middle management.
B)service workers.
C)production management.
D)operational management.
E)knowledge workers.

Accepted Answer

Operational management is responsible for the daily activities of the business, including managing employees, overseeing production, and ensuring efficiency in operations. They are usually located in the middle of the organizational hierarchy, between top-level executives and front-line workers. Middle management (A) often oversees the operational managers and may be responsible for implementing company-wide strategies. Service workers (B) are typically at the bottom of the hierarchy and perform tasks such as customer service or manual labor. Production management (C) is a subset of operational management that specifically manages the production process. Knowledge workers (E) are usually in specialized roles such as engineering, research, or design and have more autonomy over their daily activities.

Question 20

Knowledge workers make long-range strategic decisions about products and services.

Accepted Answer

Knowledge workers primarily focus on processing information, creating content, or working on specialized tasks in their area of expertise, rather than making long-range strategic decisions about products and services, which is typically the role of senior management or strategic planners.

Quiz 1: Information Systems in Global Business Today

A managerial element in the UPS tracking system described in the Chapter is

An example of a social complementary asset is

The three main dimensions of information systems are management,organizations,and information technology.

You need to know something about the hierarchy and culture of the company in order to understand how a specific business firm uses information systems

Which of the following roles in a firm would be least affected by using mobile devices to access firm information systems?

From a business perspective,raw data is transformed systematically during various stages,transforming it into valuable information,in a process called

Information systems literacy describes the behavioral approach to information systems,whereas computer literacy describes the sociotechnical approach.

Which of the following constitutes an organizational element in the UPS tracking system described in the Chapter ?

Which main business function is responsible for maintaining employee records?

Information technology (IT)consists of all the hardware that a firm needs to use in order to achieve its business objectives,whereas information systems consist of all the software and business processes needed.

The three principal levels within a business organization hierarchy are

An example of an organizational complementary asset is

All business processes are formally documented by an organization.

Computers make up the entirety of an information system.

A corporation that funds a political action committee,which in turn promotes and funds a political candidate who agrees with the values of that corporation,could be seen as investing in which main category of complementary assets?

Engineers,scientists,or architects,who design new products or services for a firm,belong to which level of a business hierarchy?

Which of the following would not be used as an input for an information system?

There are four major business functions: human resources; manufacturing and production; finance and accounting; and information technology.

In a business hierarchy,the level that is responsible for monitoring the daily activities of the business is

Knowledge workers make long-range strategic decisions about products and services.