All of the following service capabilities would be found in major CRM products except
A)customer satisfaction management.
B)returns management.
C)call center & help desk.
D)service analytics.
E)order management.

Question

Quizplus · Accepted Answer

Order management is typically part of supply chain management or enterprise resource planning systems, not a core service capability of CRM products.

All of the Following Service Capabilities Would Be Found in Major