As offered by the text's "six basic steps" in creating a customer journey map,what is the last step in the process?
A)Identify customer pain points.
B)Reach out to customers to seek direct feedback.
C)Think about how to resolve customer problems.
D)Create a visual representation of the customer going through the process.

Question

Quizplus · Accepted Answer

The last step in creating a customer journey map is to create a visual representation of the customer going through the process. This visual representation should include all the touchpoints, actions, emotions, and pain points of the customer. Once the visual representation is created, it can be used to identify areas where improvements can be made and to develop solutions to resolve customer problems.

As Offered by the Text's "Six Basic Steps" in Creating