Conway Computers tracks requests for warranty repairs and notices a significant increase in the number of keyboard problems on one of its laptop models.A Conway Computers team is formed to study the matter,determine if there is a keyboard defect,and recommend corrective action before a product recall is necessary.Which term best describes the actions of Conway Computers?

Question

Quizplus · Accepted Answer

Conway Computers' actions best fit the concept of issues management, which refers to the proactive identification and management of potential issues and problems that may arise within an organization. In this case, the team is investigating a potential issue with one of their products and taking corrective actions to address it before it becomes a larger problem that could lead to a product recall. Neither litigation risk management, crisis communications, nor business planning fully capture the actions that Conway Computers is taking in response to the increase in keyboard problems.

Conway Computers Tracks Requests for Warranty Repairs and Notices a Significant