In which four categories does the Balanced Scorecard measure results?
A) financial, customer, processes, and learning
B) financial, competitor, processes, and learning
C) financial, customer, external processes, and learning
D) financial, competitor, internal processes, and learning

Question

Quizplus · Accepted Answer

The Balanced Scorecard measures results in four categories: financial, customer, processes, and learning. Option B and D include categories that are not part of the Balanced Scorecard, while option C uses the term "external processes" instead of "processes," which does not accurately reflect the framework of the Balanced Scorecard.

In Which Four Categories Does the Balanced Scorecard Measure Results