You are about to hire several new customer service reps. To ensure that you recruit the correct type of candidates, you ask the customer service manager to systematically observe the responsibilities and tasks of your existing customer service reps. Which of the following are you currently engaged in?
A) writing a job description
B) performing HRM development
C) creating a job specification
D) performing a job analysis

Question

Quizplus · Accepted Answer

By observing the responsibilities and tasks of existing customer service reps, the company is performing a job analysis to identify the necessary skills and requirements for the job. This will help in recruiting the correct type of candidates.

You Are About to Hire Several New Customer Service Reps