A hospital conducts a series of focus groups with patients who had recently had outpatient surgery in order to gauge their level of satisfaction with various aspects of their experience. Which step of the research process does this represent?

Question

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Conducting focus groups with patients who have recently had outpatient surgery is a method of gathering information in the research process. It allows the hospital to collect direct feedback from patients in order to better understand their experience and areas for improvement.

A Hospital Conducts a Series of Focus Groups with Patients