The team you manage reduced defects by 20% last month. Much of this was due to the leadership of your floor supervisor, who launched a process improvement initiative. As a reward, you give each team member a $2500 bonus. In addition, you give only the floor supervisor a plaque and two extra paid days off. This makes some team members unhappy because they perceive inequity. Which of the following is the best solution?

Question

Quizplus · Accepted Answer

The best solution is to ensure you have communicated the basis of the rewards to the team. It is important to explain to the team members why the floor supervisor was given extra rewards and what criteria were used to determine the rewards. This will help them understand the rationale behind the rewards and reduce any perceptions of inequity. It is not fair to eliminate rewards for everyone or to give everyone equal rewards if the performance of the floor supervisor was exceptional. Eliminating the extra rewards given to the floor supervisor may also be unfair if the rewards were based on objective criteria.

The Team You Manage Reduced Defects by 20% Last Month