Question 1

List three guidelines for correspondence.

Accepted Answer

keep to one topic, be brief, make sure the information is complete, keep the focus "you-centred," be positive

Question 2

When writing a business letter, if you don't know your intended reader's name, what should you do?

Accepted Answer

use a salutation such as Dear Sir or Madam, Dear Customer (or Client), Colleagues (or Members); use a subject line instead of a salutation; use simplified style

Question 3

What should you consider about your reader/recipient in regards to how direct your letter or memo is?

Accepted Answer

their cultural background

Question 4

What is a "throat clearer"?

Accepted Answer

The answer of What is a "throat clearer"?...

Question 5

When you are using the pronoun you or your reader's name, what should you do?

Accepted Answer

The answer of When you are using the pronoun you...

Question 6

When should you use all capitals in a subject line?

Accepted Answer

The answer of When should you use all capitals in...

Question 7

What is the basic pattern of a routine or good-news letter?

Accepted Answer

The answer of What is the basic pattern of a...

Question 8

When writing an address on an envelope, the proper format for "Ontario" is ____.

Accepted Answer

The correct format for "Ontario" when writing an address on an envelope is "ON", which is the official two-letter postal abbreviation used by Canada Post.

Question 9

Why should you treat emails with the same care you would treat paper documents?

Accepted Answer

The answer of Why should you treat emails with the...

Question 10

What three components are not included when writing a memo?

Accepted Answer

The answer of What three components are not included when...

Question 11

What is a goodwill statement?

Accepted Answer

The answer of What is a goodwill statement?...

Question 12

Which is not part of the basic pattern of the "put it up front" principle?

Accepted Answer

Including citations to outside sources is not part of the basic pattern of the "put it up front" principle. The other options of putting the most important points first, giving supporting details, and ending with a goodwill statement are all part of the principle.

Question 13

List ten common components of a letter.

Accepted Answer

The answer of List ten common components of a letter....

Question 14

In the "direct approach," where is the key information given?

Accepted Answer

The answer of In the "direct approach," where is the...

Question 15

IM and text don't replace _______________ for bad, embarrassing, or emotional news.

Accepted Answer

The answer of IM and text don't replace _______________ for...

Question 16

Memos have no salutation, complimentary close, or signature block.

Accepted Answer

Memos are designed to be brief and informal, and do not follow the same format as formal letters or emails. Instead, they typically begin with a heading that includes the date, recipient, and sender, followed by the body of the memo and any necessary attachments, and end with any necessary distribution information.

Question 17

Use the direct approach when responding with favourable or neutral information.

Accepted Answer

Using the direct approach is recommended when delivering positive or neutral information as it assures clarity and positivity.

Question 18

In the full-block style, the date, close, and signature begin at the centre of the page, and each paragraph is indented five spaces.

Accepted Answer

In the full-block style, the date, close, and signature are aligned with the left margin, and each paragraph is not indented at all.

Question 19

Use the tab button to indicate when a new paragraph begins.

Accepted Answer

The tab button is used to add indentation or space before the first line of a paragraph, but it does not indicate when a new paragraph begins. To start a new paragraph, you should press the enter or return key.

Question 20

List three guidelines for creating effective email messages.

Accepted Answer

The answer of List three guidelines for creating effective email...

Quiz 4: Routine and Good-News Correspondence