Which of the following statements regarding Six Sigma is true?
A) The term has two distinct meanings-one is statistical; the other is a comprehensive quality system.
B) Six Sigma means that about 94% of a firm's output is free of defects.
C) The Six Sigma program was developed by Toyota in the 1970s.
D) The Six Sigma program is for manufacturing firms, and is not applicable to services.
E) Six Sigma certification is granted by the International Standards Organization (ISO).

Question

Quizplus · Accepted Answer

Six Sigma indeed has two distinct meanings: statistically, it refers to a process that produces 3.4 defects per million opportunities, and it is also known as a comprehensive quality management system aimed at reducing defects, improving processes, and increasing customer satisfaction. The other statements are incorrect: B) Six Sigma aims for a much higher quality level than 94% defect-free; C) Six Sigma was developed by Motorola in the 1980s, not Toyota; D) Six Sigma can be applied to both manufacturing and service sectors; E) Six Sigma certifications are typically granted by private organizations or companies, not the ISO.

Which of the Following Statements Regarding Six Sigma Is True