An OB manager discusses a nurse's performance with the chief nurse officer (CNO). The CNO learns the nurse has had multiple client and physician complaints that the manager investigated and for which counseling was provided. The behavior continues even though the nurse has received verbal and written warnings. Which course of action would be most appropriate at this time?

Question

Quizplus · Accepted Answer

1. Written warnings have already been issued. There is no evidence that another warning will improve the nurse's performance.
2. The complaints have already been investigated. Suspension is not indicated.
3. Since these complaints have been ongoing, even after investigation, counseling, and warnings, termination is likely the best alternative.
4. Transferring the nurse to another department does not address the core issues.

An OB Manager Discusses a Nurse's Performance with the Chief