Successful customer service representatives must be courteous and good-natured,and enjoy cooperating with people.Which dimension of the "Big Five" is most relevant to these attributes?

Question

Quizplus · Accepted Answer

Agreeableness is the dimension most relevant to being courteous and cooperative with people. People who score high in agreeableness tend to be empathetic, cooperative, and friendly, which are all important traits for successful customer service representatives.

Successful Customer Service Representatives Must Be Courteous and Good-Natured,and Enjoy