Emotional labor is likely to lead to negative effects if:

Question

Quizplus · Accepted Answer

Emotional labor can lead to negative effects when there is emotional dissonance, which occurs when an employee has to display emotions that do not match their actual feelings. This can be mentally and emotionally exhausting, leading to burnout and decreased job satisfaction. Options A and B suggest that having control over the situation or rewards can mitigate the negative effects of emotional labor, but this is not necessarily true. Option D suggests that experiencing the emotions being displayed could lead to negative effects, but this is not always the case as some employees are able to compartmentalize their emotions.

Emotional Labor Is Likely to Lead to Negative Effects If