Question 1

When communicating with patients,which of the following is NOT correct?

Accepted Answer

Using a high-pitched tone of voice is not correct as it can make patients feel uncomfortable or patronized. A calm and reassuring tone is more appropriate for effective communication with patients.

Question 2

Examples of non-verbal communications that may tell a story better than words are:

Accepted Answer

Body movements, facial expressions, and hand movements are all non-verbal forms of communication that can convey a lot of information and emotion without the use of words. Together, they can tell a story in a more powerful and nuanced way than words alone.

Question 3

One of the benefits of using an electronic medical-record system is that they:

Accepted Answer

Electronic medical record systems allow for multiple caregivers to access patient information, improving communication and reducing the risk of errors. They also provide more efficient and accurate data sharing between healthcare providers, leading to better coordination of care. Confidentiality is still maintained through proper security measures and access controls. However, implementing an electronic medical record system can be costly upfront, but it can lead to long-term savings and improved patient outcomes.

Question 4

According to your textbook,as a personal care provider,you will find it easier to form positive relationships if you demonstrate the following:

Accepted Answer

The best way to form a positive relationship as a personal care provider is to demonstrate courtesy, openness, tact, attentiveness, genuineness, and empathy. This involves showing respect for the other person's feelings and needs, being attentive to their concerns, being genuine in your interactions, and demonstrating empathy for their situation. A sense of humor can also be helpful, but it should be used appropriately and not at the expense of the other person's feelings.

Question 5

A key to being successful as a personal care provider is:

Accepted Answer

Good communication skills are essential in providing personal care services as they help in building trust with the clients, understanding their needs and preferences, and maintaining a positive relationship with them. It also helps in conveying important information to other healthcare professionals involved in the care of the client.

Question 6

Closed ended questions are questions which usually illicit a more detailed response from clients

Accepted Answer

Closed ended questions usually have a limited set of predefined answer options, which may not require detailed responses from clients. Open ended questions are more likely to elicit detailed responses.

Question 7

Accurate phone messages require that you record the following?

Accepted Answer

All three options listed (name of the person being called, the caller's name and phone number, and the time and date the call was received) should be included in an accurate phone message to ensure proper communication and follow-up.

Question 8

Constructive criticism is feedback or advice that is meant to improve,correct or help the receiver communicate more effectively.

Accepted Answer

Constructive criticism is meant to provide helpful feedback that can improve the receiver's performance or communication skills.

Question 9

The personal care provider must exhibit emotional control by remaining calm in the presence of another individual that may upset him/her.

Accepted Answer

Personal care providers must exhibit emotional control as part of their job responsibilities. Remaining calm in the presence of another individual that may upset them is an important aspect of this.

Question 10

Electronic medical-records:

Accepted Answer

Electronic medical-records provide easier access for health-care providers and more consistent care for clients. They can be easily updated, shared among multiple providers, and provide a complete medical history. Despite some challenges with privacy and security, the benefits outweigh the drawbacks.

Question 11

Reporting exactly what you measure or observe is called ________ reporting.

Accepted Answer

Objective reporting is based solely on what is measured or observed, without adding personal opinion or interpretation. This ensures accuracy and consistency in reporting.

Question 12

The continuous process of gathering information about the patients change of condition uses the ability to see,hear,smell,and touch and is called:

Accepted Answer

Observation involves using all of the senses to gather information about a patient's condition. It is a continuous process that involves watching for changes, listening to the patient, feeling for abnormalities or changes in the body, and even smelling for unusual odors that could indicate infection or other issues. Interest, body movement, and respect are important components of patient care, but they are not specific to the process of gathering information about a patient's condition.

Question 13

When documenting on your client,it is important to remember to:

Accepted Answer

The answer of When documenting on your client,it is important...

Question 14

Which of the following would be considered an example of appropriate documentation?

Accepted Answer

Option D provides clear and objective documentation of a specific observation (the color of Mr. Ellis' bowel movement) as well as the action taken (a specimen was collected). Options A, B, and C provide subjective descriptions without any further detail or action taken.

Question 15

To communicate well with clients,show an interest in what they are saying by talking with the client,rather than just to or at him/her.

Accepted Answer

Showing interest in what clients are saying by having a conversation with them rather than just talking or lecturing at them can improve communication and build a stronger relationship with the client.

Question 16

Tact is doing and saying the right things at the right time.

Accepted Answer

Tact is the ability to handle a situation sensitively and appropriately, and this involves knowing when and how to act and speak in a way that is respectful, considerate, and effective.

Question 17

When answering a patient's call signal

Accepted Answer

It is important to answer a patient's call signal promptly and to approach the patient in a calm, friendly manner. Checking on the patient's condition can be done quickly during the interaction but delaying a response can impact patient satisfaction and even their safety. Asking another nurse to respond or calling out to the patient may take more time and potentially cause confusion or distress for the patient.

Question 18

The parents of a child seem to be worried about something concerning their Child,however,they do not tell you about their worry.You should:

Accepted Answer

As a caregiver, it is important to be observant and attentive to changes in a child's behavior or development. If the parents are not forthcoming with their concerns, it is not appropriate to press them for an answer or to ask the child about their parent's concerns. Instead, reporting the observations to a supervisor allows for a collaborative effort to ensure that any necessary actions are taken for the benefit of the child.

Question 19

Communication between the personal care provider and the client can fail due to the demonstration of gestures that have different,and often offensive,meanings in other cultures

Accepted Answer

Different cultures have unique interpretations of nonverbal cues and gestures, and what may be acceptable and well-understood in one culture may be confusing or inappropriate in another culture. This can lead to miscommunications and misunderstandings between personal care providers and clients from different cultural backgrounds.

Question 20

When answering a patient's call signal

Accepted Answer

It is important to answer without delay to ensure the patient feels attended to and cared for. Going to the patient in a quiet and friendly way can also help to put them at ease and make them feel comfortable. It is necessary to consider the condition of the patient before leaving, but delaying too long may increase their anxiety and stress. Asking a nurse to respond may cause unnecessary delays and should only be done in special circumstances when the patient's condition requires additional expertise. Simply calling out to the patient may not be enough to fully attend to their needs or understand their concerns.

Quiz 4: Communication Skills: Interpersonal, Written, and Electronic

When communicating with patients,which of the following is NOT correct?

Examples of non-verbal communications that may tell a story better than words are:

One of the benefits of using an electronic medical-record system is that they:

According to your textbook,as a personal care provider,you will find it easier to form positive relationships if you demonstrate the following:

A key to being successful as a personal care provider is:

Closed ended questions are questions which usually illicit a more detailed response from clients

Accurate phone messages require that you record the following?

Constructive criticism is feedback or advice that is meant to improve,correct or help the receiver communicate more effectively.

The personal care provider must exhibit emotional control by remaining calm in the presence of another individual that may upset him/her.

Electronic medical-records:

Reporting exactly what you measure or observe is called ________ reporting.

The continuous process of gathering information about the patients change of condition uses the ability to see,hear,smell,and touch and is called:

When documenting on your client,it is important to remember to:

Which of the following would be considered an example of appropriate documentation?

To communicate well with clients,show an interest in what they are saying by talking with the client,rather than just to or at him/her.

Tact is doing and saying the right things at the right time.

When answering a patient's call signal

The parents of a child seem to be worried about something concerning their Child,however,they do not tell you about their worry.You should:

Communication between the personal care provider and the client can fail due to the demonstration of gestures that have different,and often offensive,meanings in other cultures

When answering a patient's call signal