Soltura Products Inc. has a training program for its customer service representatives that tests trainees' abilities to interact with customers through role-playing exercises. Every time a trainee enacts a situation, he or she receives instantaneous feedback about the task and a specific type of reinforcement to either encourage or criticize their responses during the enactment. In the context of instructional strategies, this is most likely an example of _____.
A) behavior modeling
B) overlearning
C) immediate confirmation
D) active practice

Question

Quizplus · Accepted Answer

The scenario mentioned in the question demonstrates the application of immediate confirmation as an instructional strategy. It involves providing prompt feedback and reinforcement to trainees after they perform a specific task or behavior. This helps in reinforcing positive responses and correcting negative ones, facilitating effective learning and skill-building.