Question 1

Pre-crisis planning

Accepted Answer

The answer of Pre-crisis planning
...

Question 2

The best way to mitigate the negative consequences of any crisis is by:
A) top management support.
B) a pre-crisis plan.
C) a capable and supportive staff of employees.
D) all of the answers are correct

Accepted Answer

The answer of The best way to mitigate the negative...

Question 3

Pre-crisis planning entails all of the following components EXCEPT:

Accepted Answer

The components of crisis planning typically include appointing a crisis leader, assessing risk, and creating a crisis response team. Analyzing the environment may also be included as part of the planning process. Therefore, the component that is NOT typically included in crisis planning is C, analyzing the environment.

Question 4

A risk assessment process begins with a "what-if" scenario analysis which asks which of the following questions?

Accepted Answer

The "what-if" scenario analysis asks both "What could happen?" (A) and "Where are we vulnerable?" (B). It does not directly address cost (C) and it is important to consider both potential events and areas of vulnerability in a risk assessment process.

Question 5

Which of the following is (are) crises with which organizations may need to respond?
A) natural disasters.
B) terrorist attacks.
C) human error disasters.
D) executive misconduct.
E) all of the above

Accepted Answer

The answer of Which of the following is (are) crises...

Question 6

Creating a culture that rewards those who succeed, as well as occasionally rewarding those who fail, sends a message that the organization encourages risk-taking.

Accepted Answer

Rewarding those who succeed shows a culture that values achievement, while occasionally rewarding those who fail encourages risk-taking and innovation. This creates a culture that is open to experimentation and willing to learn from both successes and failures.

Question 7

All of the following are questions that often emerge after a crisis EXCEPT:

Accepted Answer

All of the other options are common questions that arise after a crisis, but knowing when it happened is already known in the context of the crisis.

Question 8

Emerging trends in the current business environment that make crisis management especially important among the skills of leadership include:
A) technological advances.
B) the economic downturn.
C) the overall desirability of learning about risk matrices.
D) all of the answers are correct

Accepted Answer

The answer of Emerging trends in the current business environment...

Question 9

The primary duties of the crisis leader may include activities such as:
A) coordinating the activities of the crisis management team to ensure that the members work well together.
B) requiring individuals or departments to keep logs of complaints or incidents.
C) monitoring customer and employee complaints and behavior.
D) all of the answers are correct

Accepted Answer

The answer of The primary duties of the crisis leader...

Question 10

Learning is more likely to take place in an organization in which experimentation on a large scale is encouraged and permitted.

Accepted Answer

The answer of Learning is more likely to take place...

Question 11

The crisis leader shares the risk chart created during risk assessment and ranking during the ____ step of the risk assessment process.

Accepted Answer

The answer of The crisis leader shares the risk chart...

Question 12

Encouraging systems thinking is a guideline for enhancing organizational learning.

Accepted Answer

Encouraging systems thinking encourages individuals to consider the interconnectedness and interdependence of different parts of the organization, leading to a more comprehensive understanding of the organization as a whole and facilitating organizational learning.

Question 13

A crisis response team should:
A) draw on critical internal resources rather than external resources.
B) involve a good mix of representatives from all sectors of the organization.
C) not emphasize diversity due to the critical nature of crises and the likelihood of disagreement with diverse individuals.
D) all of the answers are correct

Accepted Answer

The answer of A crisis response team should:
A) draw on...

Question 14

Strategic crisis leadership requires all of the following EXCEPT:

Accepted Answer

The answer of Strategic crisis leadership requires all of the...

Question 15

Which of the following is NOT one of the steps in the risk assessment process?

Accepted Answer

The answer of Which of the following is NOT one...

Question 16

An effective crisis management plan is one that is:
A) supported by training and periodic drill sessions.
B) coordinated and controlled across levels and units of the organization.
C) upgraded frequently.
D) all of the answers are correct

Accepted Answer

The answer of An effective crisis management plan is one...

Question 17

The best gauge to determine an organization's readiness to respond to a crisis is how it rates according to which of the following factors?
A) awareness and access to crisis management information
B) readiness for a quick response
C) effective communication plan in place
D) all of the answers are correct

Accepted Answer

The answer of The best gauge to determine an organization's...

Question 18

Which of the following is NOT one of the key tenets of crisis leadership, according to some experts?

Accepted Answer

Developing a bunker mentality and playing not to lose can actually be detrimental to effective crisis leadership. Instead, leaders should focus on staying engaged, leading from the front, working with their crisis management team, and communicating the vision for a positive outcome.

Question 19

It is generally believed that within ____ of becoming aware that a crisis situation may exist, company officials must be prepared to issue an initial statement to the media and other key stakeholder groups.

Accepted Answer

Within an hour of becoming aware of a crisis situation, company officials should be prepared to issue an initial statement to the media and other key stakeholders. This is because the first few hours following a crisis are crucial for managing the situation and addressing any concerns or questions from stakeholders. Waiting 24 or 48 hours can result in heightened public scrutiny and damage to the company's reputation. 30 minutes may be too short of a timeframe for officials to gather accurate information and respond appropriately.

Question 20

One way to encourage experimentation is to create a sense of urgency in the organization.

Accepted Answer

When there is a sense of urgency, people are more likely to try new things and take risks. This can lead to more experimentation and innovation in the organization.

Quiz 12: Crisis Leadership and the Learning Organization