Question 1

Rahim identified 5 conflict styles that individuals use in a variety of conflict situations. The number 3 in the above grid corresponds with which of the following styles?

Accepted Answer

D

Question 2

If you are engaged in a conflict in a highly impersonal situation (like talking to an insurance company), asking for the person's name so you can use it when you call back is a strategy Hocker and Wilmot call "calm persistence."

Accepted Answer

This is correct. Hocker and Wilmot suggest using the strategy of "calm persistence" in highly impersonal situations, such as dealing with an insurance company, and one way to do this is by asking for the person's name so you can use it when you call back. This approach can help to establish a more personal connection and potentially lead to a more positive outcome.

Question 3

According to the text, verbal aggression is violent communication behavior.

Accepted Answer

Verbal aggression refers to the use of words to attack or harm someone else, making it a form of violent communication behavior.

Question 4

Conflict ________________ are patterned responses or clusters of behavior that people use in conflict.

Accepted Answer

Conflict styles are the patterns of behavior that people use in conflict, such as avoidance, collaboration, competition, compromise, and accommodation. Beliefs, assumptions, values, and habits may influence the choice of conflict style, but they are not the actual patterns of behavior.

Question 5

A professor that consistently double books appointments with someone she does not want to deal with may be engaging in:

Accepted Answer

This behavior is passive-aggressive because the professor is not openly addressing her issue with the person and instead is using a subtle tactic (double booking appointments) to avoid dealing with them.

Question 6

The primary disadvantage to integration is the time it often requires to really work.

Accepted Answer

Integration involves combining different systems, which can be a time-consuming process that requires careful planning, testing, and implementation. It may also involve training staff members to use the new system, which can further slow down the process. However, once the integration is complete, it can lead to improved efficiency, better communication, and cost savings in the long run.

Question 7

You are more likely to dominate than oblige when you score high on which of the following?

Accepted Answer

Scoring high on concern for self means that you prioritize your own goals and needs over others'. This could lead to a tendency to dominate rather than oblige in interpersonal interactions.

Question 8

Which of the following is good advice for managing verbal and/or physical abuse:

Accepted Answer

All of the above strategies can be helpful in managing verbal and/or physical abuse. Focusing on the content of the conflict instead of attacking the character of the individuals involved can reduce escalation. Changing the context in which the relationship is maintained can make it easier to avoid abuse. Putting physical distance between the individuals can also help to reduce the risk of violent confrontations. Seeking professional counsel can be helpful in identifying the patterns that contribute to the abuse and finding ways to change those patterns.

Question 9

You are more likely to dominate than oblige when you put your needs aside and meet the needs of the other person.

Accepted Answer

The answer of You are more likely to dominate than...

Question 10

Dave is extremely frustrated with his co-workers; conflict is occurring everywhere, and he doesn't feel like he is valued in his job. He starts thinking to himself he should look for a new job. When one of his co-workers asks him about an upcoming work event, Dave says, "I don't really have time to work on this. It's not like I'll be here anyway," Dave is using which "obliging" behavior?

Accepted Answer

The answer of Dave is extremely frustrated with his co-workers;...

Question 11

All of the following are examples of verbal aggression except:

Accepted Answer

Requests for information are not inherently aggressive, but the other options all involve verbal aggression in some form. Character attacks, ridicule, profanity, and criticism are all forms of verbal aggression because they involve attacking or insulting either the person or their ideas/thoughts/beliefs in some way.

Question 12

"Dominating" will often result in the other person trying to dominate, as well.

Accepted Answer

When one person tries to dominate the other, it can lead to a power struggle where the other person feels the need to assert their own dominance in response. This can create a cycle of domination and resistance, making it difficult to have a productive and cooperative relationship.

Question 13

An individual's conflict style is developed early in life and remains static throughout her/his lifetime.

Accepted Answer

An individual's conflict style can evolve and change over time through experience, personal growth, and new knowledge. It is not necessarily static or fixed.

Question 14

If you have low concern for yourself, and low concern for the other, you are using an "avoidance" style of conflict management.

Accepted Answer

In an avoidance style of conflict management, both parties have low concern for themselves and the other.

Question 15

The Avoid-Criticize Loop is helpful because it gives you time to think about what you need to actually criticize when you talk to the other person.

Accepted Answer

The answer of The Avoid-Criticize Loop is helpful because it...

Question 16

"Postponement" can be an effective strategy if the emotional elements of the conflict are addressed.

Accepted Answer

Postponement can be effective if the emotional elements of the conflict are addressed. This means that both parties need to be willing to communicate and understand each other's emotions before postponing the conflict resolution process. If emotional issues are not addressed, postponement may only delay the conflict and worsen the situation.

Question 17

Rahim identified 5 conflict styles that individuals use in a variety of conflict situations. The number 5 in the above grid corresponds with which of the following styles?

Accepted Answer

The answer of Rahim identified 5 conflict styles that individuals...

Question 18

In a conflict situation, if you try to use your authority to make a decision in your favor, you are using which conflict style?

Accepted Answer

The dominating conflict style involves exerting one's authority and making a decision that favors their own interests or position.

Question 19

Because integration addresses the needs of all parties, it is considered the best style for managing all your conflicts.

Accepted Answer

While integration can be effective in addressing the needs of all parties, there is no one-size-fits-all approach to conflict management. The best style depends on the specific situation, the parties involved, and the nature of the conflict.

Question 20

Nicole and Ryan disagree over where they should spend their holidays. Lately, each time Nicole tries to discuss the issue with Ryan, Ryan responds with a joke or changes the subject. Ryan is using which style of conflict, identified by Rahim in your text?

Accepted Answer

Ryan is using the avoidance style of conflict by changing the subject and not engaging in the discussion.

Quiz 5: Styles