High formalisation in an organisation creates all of the following EXCEPT:

Question

Quizplus · Accepted Answer

High formalisation often results in standardized, routine procedures that may limit the flexibility and creativity of employees. However, it can promote effective customer responsiveness by ensuring consistent and reliable service quality. It may also lead to a lack of trust among employees who feel micromanaged, and impede initiative by restricting decision-making authority to higher-level managers.

High Formalisation in an Organisation Creates All of the Following