Question 1

Do you agree that people and organizations need positive experiences to thrive? Name three authors who provide support for positive experience and explain their point of view.Then,provide your own evidence to support your position.

Accepted Answer

The answer of Do you agree that people and organizations...

Question 2

You can train yourself to become a more positive person.The most effective exercise is to engage positively with people in your ____________________ network.

Accepted Answer

The answer of You can train yourself to become a...

Question 3

Case 10.1​
​
Antonio's company has an employee orientation program;has an extensive employee performance review program;and encourages managers to praise,write letters of appreciation for jobs well done,and take the time to listen to their employees.Years ago,the company began a positive reinforcement program.Managers were initially reluctant to support the program because they expected employees to begin demanding pay raises.But the company kept working at it,and eventually the program was accepted.Then,in order to increase quality and productivity,assembly-line workers were paid based on piecework for each acceptable component that they built.When the incentive programs were first introduced,employees competed with each other,teamwork was destroyed,and interpersonal relations dropped to an all-time low.Now the incentive programs and other positive reinforcement programs seem to be working.However,due to cutbacks in management levels and increasing work demands,managers are finding it harder and harder to determine which employees most deserve recognition.
-Refer to Case 10.1.Problems with diminished teamwork resulting from the introduction of the incentive program could have been avoided by​

Accepted Answer

Utilizing employee input in the planning stage and field testing the program would have allowed for the identification of potential issues such as diminished teamwork and the development of strategies to address them before full implementation of the incentive program. This approach would have ensured that the program was not only effective in increasing quality and productivity but also in maintaining positive interpersonal relations and teamwork. The other options (paying overtime wages, devising incentives that reward individual performance, and replacing pay with noncash "trophy value" awards) do not address the root cause of diminished teamwork resulting from the incentive program.

Question 4

The force that helps people to do things with intensity and vitality is called ____________________.

Accepted Answer

The answer of The force that helps people to do...

Question 5

An example of someone in the flow state is:​

Accepted Answer

The flow state is characterized by being fully immersed and engaged in an activity to the point that time seems to fly by and one's sense of self-awareness diminishes. Building structures with blocks for hours suggests that the child is deeply focused and enjoying the task at hand, indicating a flow state. The other options do not necessarily suggest a flow state.

Question 6

Case 10.1​
​
Antonio's company has an employee orientation program;has an extensive employee performance review program;and encourages managers to praise,write letters of appreciation for jobs well done,and take the time to listen to their employees.Years ago,the company began a positive reinforcement program.Managers were initially reluctant to support the program because they expected employees to begin demanding pay raises.But the company kept working at it,and eventually the program was accepted.Then,in order to increase quality and productivity,assembly-line workers were paid based on piecework for each acceptable component that they built.When the incentive programs were first introduced,employees competed with each other,teamwork was destroyed,and interpersonal relations dropped to an all-time low.Now the incentive programs and other positive reinforcement programs seem to be working.However,due to cutbacks in management levels and increasing work demands,managers are finding it harder and harder to determine which employees most deserve recognition.
-Refer to Case 10.1.The company's payment of assembly-line workers for piecework is an example of​

Accepted Answer

Production incentives involve paying employees based on their productivity or output. This is exactly what the company is doing by paying assembly-line workers for each acceptable component that they build. It is not profit sharing because the employees are not receiving a portion of the company's profits. It is also not gain sharing because that involves sharing profits or savings with employees based on improvements in performance. Finally, confirmations are not related to payment or incentive programs, so this is not the correct answer.

Question 7

In our hectic,over-stimulated work culture,one should find a state of mind that carries the urge to savor your current circumstances and find ways to integrate them into your life more fully.This state of mind is called ________________.

Accepted Answer

The answer of In our hectic,over-stimulated work culture,one should find...

Question 8

____________________ is a term used to describe the human condition of a preoccupation with self.

Accepted Answer

The answer of ____________________ is a term used to describe...

Question 9

In the absence of intangible rewards like praise,workers frequently demand ____________________ tangible rewards.

Accepted Answer

The answer of In the absence of intangible rewards like...

Question 10

Many businesses,including Clinic Service Corporation,Migros Ticaret A.S. ,and Salesforce.com,have developed a positive ________________________________ where employees feel engaged.

Accepted Answer

The answer of Many businesses,including Clinic Service Corporation,Migros Ticaret A.S....

Question 11

Contrast positive and negative energy in an organization.

Accepted Answer

The answer of Contrast positive and negative energy in an...

Question 12

Writing a ______________ after a being interviewed for a job or after receiving a generous gesture is an important courtesy that is also associated with individual and organizational success.

Accepted Answer

The answer of Writing a ______________ after a being interviewed...

Question 13

Case 10.1​
​
Antonio's company has an employee orientation program;has an extensive employee performance review program;and encourages managers to praise,write letters of appreciation for jobs well done,and take the time to listen to their employees.Years ago,the company began a positive reinforcement program.Managers were initially reluctant to support the program because they expected employees to begin demanding pay raises.But the company kept working at it,and eventually the program was accepted.Then,in order to increase quality and productivity,assembly-line workers were paid based on piecework for each acceptable component that they built.When the incentive programs were first introduced,employees competed with each other,teamwork was destroyed,and interpersonal relations dropped to an all-time low.Now the incentive programs and other positive reinforcement programs seem to be working.However,due to cutbacks in management levels and increasing work demands,managers are finding it harder and harder to determine which employees most deserve recognition.
-Refer to Case 10.1.The continuing success of the positive reinforcement programs depends on the company's ability to overcome which barrier?

Accepted Answer

The passage states that managers are finding it harder to determine which employees most deserve recognition due to cutbacks in management levels and increasing work demands, indicating that they are too busy to properly identify commendable actions. Therefore, the barrier the company needs to overcome is the "Too Busy" Syndrome.

Question 14

Case 10.1​
​
Antonio's company has an employee orientation program;has an extensive employee performance review program;and encourages managers to praise,write letters of appreciation for jobs well done,and take the time to listen to their employees.Years ago,the company began a positive reinforcement program.Managers were initially reluctant to support the program because they expected employees to begin demanding pay raises.But the company kept working at it,and eventually the program was accepted.Then,in order to increase quality and productivity,assembly-line workers were paid based on piecework for each acceptable component that they built.When the incentive programs were first introduced,employees competed with each other,teamwork was destroyed,and interpersonal relations dropped to an all-time low.Now the incentive programs and other positive reinforcement programs seem to be working.However,due to cutbacks in management levels and increasing work demands,managers are finding it harder and harder to determine which employees most deserve recognition.
-Refer to Case 10.1.The managers' initial resistance to the positive reinforcement program is an example of which barrier to positive reinforcement programs?​

Accepted Answer

The managers' initial reluctance to support the positive reinforcement program suggests that they held misconceptions about what the program would entail, specifically that it would lead to demands for pay raises.

Question 15

____________________ is the emotional high that follows performance and success.

Accepted Answer

The answer of ____________________ is the emotional high that follows...

Question 16

People can enjoy authentic interactions with coworkers or managers who practice ________________,the process of responding to a speaker by restating (sending back) the message that the speaker sent.

Accepted Answer

The answer of People can enjoy authentic interactions with coworkers...

Question 17

When it comes to positive reinforcement,many people do not know what to do.Identify some activities through which we can show approval.

Accepted Answer

The answer of When it comes to positive reinforcement,many people...

Question 18

Every time a waiter or waitress receives a 5-star service rating submitted by a customer,he/she earns bonus points,which can be accumulated and redeemed for various prizes.This arrangement is an example of a(n) ____________________.

Accepted Answer

The answer of Every time a waiter or waitress receives...

Question 19

Case 10.1​
​
Antonio's company has an employee orientation program;has an extensive employee performance review program;and encourages managers to praise,write letters of appreciation for jobs well done,and take the time to listen to their employees.Years ago,the company began a positive reinforcement program.Managers were initially reluctant to support the program because they expected employees to begin demanding pay raises.But the company kept working at it,and eventually the program was accepted.Then,in order to increase quality and productivity,assembly-line workers were paid based on piecework for each acceptable component that they built.When the incentive programs were first introduced,employees competed with each other,teamwork was destroyed,and interpersonal relations dropped to an all-time low.Now the incentive programs and other positive reinforcement programs seem to be working.However,due to cutbacks in management levels and increasing work demands,managers are finding it harder and harder to determine which employees most deserve recognition.
-Refer to Case 10.1.Antonio's company's performance review program and encouragement of managers to express appreciation to employees is an example of​

Accepted Answer

The company's performance review program and encouragement of managers to express appreciation to employees is an example of feedback and affirmation. This involves providing constructive feedback to employees along with positive reinforcement, such as praise and appreciation, to improve overall employee performance and morale.

Question 20

A human quality that involves a giver and a receiver and that benefits both is:​

Accepted Answer

Gratitude involves a giver and a receiver, and benefits both. The act of giving elicits positive emotions in the giver, while the act of receiving appreciation triggers positive emotions in the receiver. This creates a cycle of positive emotions and strengthens relationships. Pride and narcissism are self-centered qualities, while serenity is a state of inner calmness that does not necessarily involve a giver-receiver interaction.

Quiz 10: Building Stronger Relationships With Positive Energy