Case 2.1
B.F.E. ,Inc.is changing its employee benefits plan.Some of the changes will be positive and some will take current benefits away.As vice president of human resources,Cynthia is concerned that the communication to the employees be as accurate as possible.When the changes are communicated from management to the employees,a small group of employees reacts negatively.The employees don't like the changes and feel the company once again is taking advantage of them,even though the positive changes outweigh the negative ones.This group sends a representative to Cynthia to express their concerns.Cynthia is anxious to understand this group's concerns.
-Refer to Case 2.1.By listening to a representative of the group,Cynthia is
A) squelching grapevine communication.
B) using a formal horizontal channel to communicate.
C) being proactive in trying to build trust.
D) eliminating filters.

Question

Case 2.1
​B.F.E. ,Inc.is changing its employee benefits plan.Some of the changes will be positive and some will take current benefits away.As vice president of human resources,Cynthia is concerned that the communication to the employees be as accurate as possible.When the changes are communicated from management to the employees,a small group of employees reacts negatively.The employees don't like the changes and feel the company once again is taking advantage of them,even though the positive changes outweigh the negative ones.This group sends a representative to Cynthia to express their concerns.Cynthia is anxious to understand this group's concerns.
-Refer to Case 2.1.By listening to a representative of the group,Cynthia is​
A) ​squelching grapevine communication.
B) ​using a formal horizontal channel to communicate.
C) ​being proactive in trying to build trust.
D) ​eliminating filters.

Quizplus · Accepted Answer

By listening to a representative of the group, Cynthia is being proactive in trying to build trust. This shows that she values the concerns of the employees and is willing to listen and address their issues, which is essential in building trust and fostering positive employee relations. Squelching grapevine communication (A) implies shutting down informal channels of communication, which is not the case here. Using a formal horizontal channel to communicate (B) implies using an official communication channel, which is not necessarily being done here. Eliminating filters (D) refers to removing any barriers or distortions in the communication process, which is also not necessarily being done here.

Case 2.1 ​B.F.E. ,Inc.is Changing Its Employee Benefits Plan.Some of the Changes

Case 2.1 B.F.E. ,Inc.is Changing Its Employee Benefits Plan.Some of the Changes