Case 2.1
B.F.E. ,Inc.is changing its employee benefits plan.Some of the changes will be positive and some will take current benefits away.As vice president of human resources,Cynthia is concerned that the communication to the employees be as accurate as possible.When the changes are communicated from management to the employees,a small group of employees reacts negatively.The employees don't like the changes and feel the company once again is taking advantage of them,even though the positive changes outweigh the negative ones.This group sends a representative to Cynthia to express their concerns.Cynthia is anxious to understand this group's concerns.
-Refer to Case 2.1.The best way for B.F.E.to encourage feedback from the employees is to
A) create a nonthreatening environment.
B) communicate the plan change in a memo.
C) remember that women will be concerned with people issues,men with events and things.
D) make the employees accept responsibility for understanding the communication.

Question

Case 2.1
​B.F.E. ,Inc.is changing its employee benefits plan.Some of the changes will be positive and some will take current benefits away.As vice president of human resources,Cynthia is concerned that the communication to the employees be as accurate as possible.When the changes are communicated from management to the employees,a small group of employees reacts negatively.The employees don't like the changes and feel the company once again is taking advantage of them,even though the positive changes outweigh the negative ones.This group sends a representative to Cynthia to express their concerns.Cynthia is anxious to understand this group's concerns.
-Refer to Case 2.1.The best way for B.F.E.to encourage feedback from the employees is to​
A) ​create a nonthreatening environment.
B) ​communicate the plan change in a memo.
C) ​remember that women will be concerned with people issues,men with events and things.
D) ​make the employees accept responsibility for understanding the communication.

Quizplus · Accepted Answer

Creating a nonthreatening environment encourages employees to provide honest and open feedback without fear of repercussions. This allows for a better understanding of the concerns and reactions of employees. Communication through a memo may not allow for a two-way dialogue and can be seen as impersonal. The idea that women are more concerned with people issues and men with events and things is a gender stereotype and should not be used to guide communication strategies. Making employees accept responsibility for understanding the communication is also not an effective way to encourage feedback as it may make employees feel blamed for not understanding the changes.

Case 2.1 ​B.F.E. ,Inc.is Changing Its Employee Benefits Plan.Some of the Changes

Case 2.1 B.F.E. ,Inc.is Changing Its Employee Benefits Plan.Some of the Changes