Question 1

____________________ helps a communicator determine whether or not the information has been understood in the way they intended.

Accepted Answer

The answer of ____________________ helps a communicator determine whether or...

Question 2

Case 2.1
​B.F.E. ,Inc.is changing its employee benefits plan.Some of the changes will be positive and some will take current benefits away.As vice president of human resources,Cynthia is concerned that the communication to the employees be as accurate as possible.When the changes are communicated from management to the employees,a small group of employees reacts negatively.The employees don't like the changes and feel the company once again is taking advantage of them,even though the positive changes outweigh the negative ones.This group sends a representative to Cynthia to express their concerns.Cynthia is anxious to understand this group's concerns.
-Refer to Case 2.1.The few dissatisfied employees have filtered the company's message through their​

Accepted Answer

The dissatisfied employees have likely filtered the company's message through their attitudes, which can influence how they perceive and react to information, especially if they have a predisposition to view changes negatively.

Question 3

Case 2.1
​B.F.E. ,Inc.is changing its employee benefits plan.Some of the changes will be positive and some will take current benefits away.As vice president of human resources,Cynthia is concerned that the communication to the employees be as accurate as possible.When the changes are communicated from management to the employees,a small group of employees reacts negatively.The employees don't like the changes and feel the company once again is taking advantage of them,even though the positive changes outweigh the negative ones.This group sends a representative to Cynthia to express their concerns.Cynthia is anxious to understand this group's concerns.
-Refer to Case 2.1.In order to better understand the disgruntled employees' concerns,Cynthia needs to​

Accepted Answer

Cynthia needs to use her active listening skills to better understand the disgruntled employees' concerns. This will involve actively listening to their concerns, asking clarifying questions, and showing empathy and understanding towards their perspective. Using clear, concise language and horizontal communication may also be helpful in communicating the changes, but active listening is the most important skill in this situation. Engaging in squelching grapevine communication is not a productive or positive approach to addressing employee concerns.

Question 4

Case 2.1
​B.F.E. ,Inc.is changing its employee benefits plan.Some of the changes will be positive and some will take current benefits away.As vice president of human resources,Cynthia is concerned that the communication to the employees be as accurate as possible.When the changes are communicated from management to the employees,a small group of employees reacts negatively.The employees don't like the changes and feel the company once again is taking advantage of them,even though the positive changes outweigh the negative ones.This group sends a representative to Cynthia to express their concerns.Cynthia is anxious to understand this group's concerns.
-Refer to Case 2.1.As vice president of human resources,Cynthia wants to communicate the changes in benefits to the employees clearly with an opportunity for response.Her best communication tool for this would be​

Accepted Answer

Email with a way for employees to ask questions would be the best tool for Cynthia to communicate the changes in benefits to the employees clearly, as it allows for immediate and direct communication with the employees, and also provides them with a way to ask any questions or raise concerns they may have. This would enable Cynthia to address the small group of employees who reacted negatively and address their concerns directly. The other options, such as the grapevine or a memo from her department, may not provide the necessary opportunity for feedback and communication between Cynthia and the employees. The horizontal communication channel may not be as effective in this situation as it involves communication between coworkers at the same level, rather than a direct communication between management and employees.

Question 5

Identify three types of effective listening and give examples of each.

Accepted Answer

The answer of Identify three types of effective listening and...

Question 6

Because it saves money and time,facilitates globalization,and accommodates the virtual office,_____ communication has become increasingly prevalent in the business world.

Accepted Answer

Digital communication, such as email and instant messaging, saves money and time compared to face-to-face communication. It also facilitates globalization by allowing communication with people all over the world, and accommodates the increasingly popular virtual office trend. Voice mail and informal communication methods are not necessarily tied to digital communication.

Question 7

During a political speech,Carlos practices ____________________ skills by focusing on the speaker,taking notes,and eventually asking questions.

Accepted Answer

The answer of During a political speech,Carlos practices ____________________ skills...

Question 8

An appropriate use of organizational e-mail would be to:​

Accepted Answer

Organizational e-mails should be used for professional communication, such as sharing important information, coordinating schedules or tasks, and announcing company news. Providing the duty roster for the upcoming month to a group of employees is a good example of appropriate use of organizational e-mail. Building rapport with a new client or customer (option A) can also be an appropriate use, but personal matters (option B) and negative comments about coworkers (option D) should not be included in organizational e-mails.

Question 9

Case 2.1
​B.F.E. ,Inc.is changing its employee benefits plan.Some of the changes will be positive and some will take current benefits away.As vice president of human resources,Cynthia is concerned that the communication to the employees be as accurate as possible.When the changes are communicated from management to the employees,a small group of employees reacts negatively.The employees don't like the changes and feel the company once again is taking advantage of them,even though the positive changes outweigh the negative ones.This group sends a representative to Cynthia to express their concerns.Cynthia is anxious to understand this group's concerns.
-Refer to Case 2.1.The best way for B.F.E.to encourage feedback from the employees is to​

Accepted Answer

Creating a nonthreatening environment encourages employees to provide honest and open feedback without fear of repercussions. This allows for a better understanding of the concerns and reactions of employees. Communication through a memo may not allow for a two-way dialogue and can be seen as impersonal. The idea that women are more concerned with people issues and men with events and things is a gender stereotype and should not be used to guide communication strategies. Making employees accept responsibility for understanding the communication is also not an effective way to encourage feedback as it may make employees feel blamed for not understanding the changes.

Question 10

Maria was recently promoted to management and discovers that some of her coworkers don't take her suggestions seriously.Her communication may be filtered by ____________________.

Accepted Answer

The answer of Maria was recently promoted to management and...

Question 11

Case 2.1
​B.F.E. ,Inc.is changing its employee benefits plan.Some of the changes will be positive and some will take current benefits away.As vice president of human resources,Cynthia is concerned that the communication to the employees be as accurate as possible.When the changes are communicated from management to the employees,a small group of employees reacts negatively.The employees don't like the changes and feel the company once again is taking advantage of them,even though the positive changes outweigh the negative ones.This group sends a representative to Cynthia to express their concerns.Cynthia is anxious to understand this group's concerns.
-Refer to Case 2.1.By listening to a representative of the group,Cynthia is​

Accepted Answer

By listening to a representative of the group, Cynthia is being proactive in trying to build trust. This shows that she values the concerns of the employees and is willing to listen and address their issues, which is essential in building trust and fostering positive employee relations. Squelching grapevine communication (A) implies shutting down informal channels of communication, which is not the case here. Using a formal horizontal channel to communicate (B) implies using an official communication channel, which is not necessarily being done here. Eliminating filters (D) refers to removing any barriers or distortions in the communication process, which is also not necessarily being done here.

Question 12

____________________ communication is a one-way process that transfers basic information such as instructions,policies,and data.

Accepted Answer

The answer of ____________________ communication is a one-way process that...

Question 13

____________________ is the process of encouraging employees to share their feelings and ideas with their managers.

Accepted Answer

The answer of ____________________ is the process of encouraging employees...

Question 14

The ____________________ is an informal communication channel that carries information,often unofficial,in many different directions.

Accepted Answer

The answer of The ____________________ is an informal communication channel...

Question 15

Jim,Anna,and Hung are three first-line supervisors.They are discussing a resource problem that affects all three of their respective areas of responsibility.Their conversation is an example of ____________________ channels of communication in their company.

Accepted Answer

The answer of Jim,Anna,and Hung are three first-line supervisors.They are...

Question 16

Differentiate between impersonal and interpersonal communication.

Accepted Answer

The answer of Differentiate between impersonal and interpersonal communication....

Question 17

Enterprise social networks:​

Accepted Answer

Enterprise social networks are designed to improve collaboration on projects across organizational departments. They are not necessarily social media platforms like Facebook and LinkedIn. Research has shown that they can have a positive impact on job satisfaction and are now widely used among Fortune 500 companies.

Question 18

The communication process involves a number of filters.When the meaning of the words used in a communication is not clear because of their abstraction and lack of precise meanings,the communication problem is one of ____________________.

Accepted Answer

The answer of The communication process involves a number of...

Question 19

Tien is a middle-level manager.An employee is complaining about a company policy.Tien is being patient,acknowledging what the employee is saying without being judgmental.Tien is using ____________________.

Accepted Answer

The answer of Tien is a middle-level manager.An employee is...

Question 20

Eye contact,facial expressions,gestures,and personal space are all examples of ____________________.

Accepted Answer

The answer of Eye contact,facial expressions,gestures,and personal space are all...

Quiz 2: Improving Personal and Organizational Communications