Chatbots cannot respond to first-line questions and requests from customers, and cannot recognize when customers need to be handed off seamlessly to customer service representatives for more complex queries.

Question

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Chatbots can respond to first-line questions and requests from customers, and some advanced chatbots can recognize when customers need to be handed off seamlessly to customer service representatives for more complex queries.

Chatbots Cannot Respond to First-Line Questions and Requests from Customers