A technician is listening to a user explain a problem.The technician sees another technician waiting near the door and gesturing frantically for the technician to come to the door.What should the technician do?
A)Ignore the technician
B)Explain to the customer that the person at the door is from the same company and apologize for the interruption
C)Leave the room and talk to the other technician
D)Gesture to the technician to wait and allow the user to finish explaining the problem

Question

Quizplus · Accepted Answer

It is important to show respect and consideration to the user who is trying to explain their problem. Interrupting them or ignoring them can lead to frustration and mistrust. The technician should gesture to the other technician to wait and allow the user to finish explaining the problem before attending to the other technician. Once the user has finished explaining their problem, the technician can politely excuse themselves and attend to the other technician.

A Technician Is Listening to a User Explain a Problem