After fixing a hard drive problem by replacing the drive and data,the technician asks the customer to verify that the system is working.The customer says the computer now seems to have a sound problem,and the system volume cannot be increased.The technician tells the customer that this happens sometimes after solving a problem.What operational procedure is the technician failing to meet?
A)Avoid arguing with the customer
B)Document and provide feedback
C)Don't dismiss a customer problem
D)Don't disclose experiences via social media outlets

Question

Quizplus · Accepted Answer

The technician is failing to acknowledge the customer's complaint and dismissing it as a common occurrence, which violates the operational procedure of not dismissing a customer problem. The technician should listen to the customer's complaint and try to troubleshoot the sound issue to ensure that the system is fully functional before closing the ticket.

After Fixing a Hard Drive Problem by Replacing the Drive