A help desk technician receives a call from a user who thinks someone else is accessing her e-mail and sending messages using her account.What should the technician recommend doing first?
A)Waiting 12 to 24 hours and then report it to the authorities
B)Reinstalling the e-mail software
C)Rebooting the computer
D)Changing the user's e-mail password

Question

Quizplus · Accepted Answer

The best course of action in this situation is to change the user's e-mail password immediately. This will prevent the unauthorized person from continuing to access the account and sending messages. Waiting or rebooting the computer will not solve the problem, and reinstalling the e-mail software is unlikely to be necessary.

A Help Desk Technician Receives a Call from a User