Question 1

A technician has tested a video adapter,and it works fine.However,when the video card is placed in a computer,it doesn't work.What Windows tool should the technician use to troubleshoot the adapter?
A)System Restore
B)regedit
C)Task Manager
D)Device Manager

Accepted Answer

The best choice would be Device Manager as it allows the technician to check if the video adapter is properly installed, enabled, and functioning correctly. The Device Manager can also be used to uninstall and reinstall the driver for the video adapter if necessary.

Question 2

A customer brings in an older computer that has Windows XP installed and is used to run an online business.The technician recommends an operating system upgrade.Which operating system does the technician recommend?
A)Windows 10
B)Windows 8
C)Windows 8.1
D)Windows 7

Accepted Answer

The answer of A customer brings in an older computer...

Question 3

Which method does a hacker use to quickly find a password by comparing hash values used to encrypt the password?
A)Spoofing
B)TCP/IP hijacking
C)Rainbow table
D)Zombie

Accepted Answer

The method a hacker uses to quickly find a password by comparing hash values used to encrypt the password is called a Rainbow table. It is a precomputed table containing millions of possible password combinations with their respective hash values. By comparing the hash value of the password with the values in the Rainbow table, a hacker can quickly determine the plaintext password. Spoofing, TCP/IP hijacking, and zombies are not related to password cracking through hash values.

Question 4

Which of the following does social engineering use to bypass or manipulate corporate security policies?
A)Malware
B)Trojan
C)Man-in-the-middle attack
D)Human interaction

Accepted Answer

Social engineering relies on manipulating human behavior and emotions to gain access to sensitive information or systems. It can involve tactics like phishing, baiting, pretexting, and tailgating, where attackers use social skills to bypass security policies and gain trust or access. The other options listed (malware, trojan, man-in-the-middle attack) are more technical methods of attack, which may be used in conjunction with social engineering, but do not solely rely on human interaction to bypass security.

Question 5

A technician is setting up a network configuration for a particular type of server.Which type of server acts as an intermediary between a client or an application seeking resources and another server that would require configuration by the technician?
A)Print
B)File
C)Proxy
D)Mail

Accepted Answer

A proxy server acts as an intermediary between a client and other servers, providing resources such as web pages and ensuring security and traffic control.

Question 6

What is the most secure way for a technician to get rid of personal data on several hard drives that were removed from employee computers and are no longer wanted?
A)Repartition the drives
B)Physical destruction
C)Place the drives near a magnet
D)Format the drives

Accepted Answer

Physical destruction is the most secure way to get rid of personal data on hard drives. This ensures that the data cannot be recovered by anyone else.

Question 7

When would a technician use the mstsc command?
A)When remotely accessing a Windows computer
B)When fixing a Windows problem that cannot be fixed with a Control Panel utility
C)When repairing a system that has boot issues
D)When network connectivity is an issue

Accepted Answer

The mstsc command is used for remotely accessing a Windows computer. It stands for Microsoft Terminal Services Client and allows a technician to connect to another computer on the network and control it as if they were physically present at that computer.

Question 8

A user reports that her PC doesn't work.Which of the following would be the best question to ask the user?
A)Do you have a UPS attached?
B)What isn't working on the computer?
C)Is this a BYOD device?
D)Do you think it is the motherboard or power supply that is not working?

Accepted Answer

Asking the user what specifically is not working on their computer would give the technician a better understanding of the issue and where to begin troubleshooting. The other options are either irrelevant or assume too much information about the problem.

Question 9

When a technician is writing a script,what would the technician use to create a dynamic value that is given a name?
A)Loop
B)Variable
C)Comment
D)String

Accepted Answer

To create a dynamic value that is given a name, a technician would use a variable. A variable allows a value to be assigned to a name, which can then be used throughout the script.

Question 10

If a salesperson has a corporate cell phone that contains customer data,and the company does not want an automatic wipe done on it,what security measure would be the best choice?
A)TPM chip
B)Key fob
C)Fingerprint lock
D)USB lock

Accepted Answer

A fingerprint lock is the best choice because it provides a balance between securing the device and ensuring that the data is not automatically wiped. It allows only authorized users to access the device, thus protecting the customer data stored on it.

Question 11

Which security measure would be good for a mobile device that has sensitive data stored on it and has been stolen?
A)Biometrics
B)Remote wipe
C)Facial recognition
D)Smart card

Accepted Answer

Remote wipe allows the owner of the mobile device to erase all the data remotely in case it has been stolen or lost. This way, sensitive information cannot be accessed by unauthorized parties. Biometrics, facial recognition, and smart cards are all good security measures, but they require the device to be in the possession of the owner.

Question 12

Every time a user enters a different web page URL into a browser,the same web page appears.What will help in this situation?
A)Anti-malware
B)Device Manager
C)Task Manager
D)Firewall

Accepted Answer

Anti-malware can help in this situation as it can detect and remove malicious software that might be causing the browser to redirect to the same web page regardless of the URL entered.

Question 13

Which of the following is relevant to a EULA?
A)Commercial license
B)Trojan
C)Malware
D)Power surge

Accepted Answer

A EULA (End-User License Agreement) is a legal agreement between a software publisher and a software user. It outlines the terms and conditions under which the user is granted permission to use the software. A commercial license is a common term in a EULA, as it specifies the type of license the user is getting for the software. Trojan, malware, and power surge are not relevant to a EULA.

Question 14

When would a technician use BranchCache?
A)When moving files from one computer to another one
B)When a virus or other malware has infected a system
C)When remote information needs to be stored locally for faster access
D)When a RAID array has failed

Accepted Answer

BranchCache is used by technicians when remote information needs to be stored locally for faster access. It helps to improve the performance of applications accessed over a Wide Area Network (WAN) by caching content from servers in remote locations to local computers. It reduces the amount of WAN traffic and allows for quicker access to information.

Question 15

Which device protects a computer from power that is over the recommended input level using the path of least resistance?
A)UPS
B)Surge protector
C)SPS
D)Phone isolator

Accepted Answer

A surge protector is designed to divert excess voltage and current from a power surge or spike to the grounding wire, using the path of least resistance, thus protecting the computer from damage. UPS and SPS devices are used primarily to provide backup power in case of a power outage or voltage drop. A phone isolator is used to filter interference and noise from phone lines.

Question 16

A pharmaceutical company allows chemical engineers to take home corporate laptops to do company tasks.The laptops have sensitive corporate information stored on the drives.Which security measure would be best for this situation?
A)Require a 12-character password
B)Require multifactor authentication
C)Require the drive contents to be encrypted
D)Require biometrics

Accepted Answer

Requiring drive encryption is the best option in this scenario as it ensures that even if the laptop is lost or stolen, the sensitive corporate information stored on the drive will be protected from unauthorized access. A password alone may not be strong enough to deter determined attackers, and biometrics or multifactor authentication may be inconvenient for regular use.

Question 17

When would a technician use the ping command?
A)When troubleshooting a network problem
B)When troubleshooting a Windows registry problem
C)When initiating a sequence to bring a new or updated image to the machine from a remote server
D)When testing a video connection

Accepted Answer

The ping command sends packets of data to a specific IP address to test connectivity and determine if a host or network is reachable. It is commonly used to troubleshoot network problems.

Question 18

A technician needs to configure a computer for a proxy server.Which Internet Options tab will the technician use?
A)Advanced
B)Content
C)General
D)Connections

Accepted Answer

The Connections tab in Internet Options allows the configuration of network connections, including proxy servers.

Question 19

What term is associated with a compromised mobile operating system?
A)Spear phishing
B)Phishing
C)Rooting
D)Piracy

Accepted Answer

Rooting is the process of gaining administrative privileges on a mobile device, which can allow an attacker to compromise the operating system and gain access to sensitive information or install malware. Spear phishing and phishing are methods of social engineering designed to trick users into revealing sensitive information or downloading malicious software. Piracy refers to the unauthorized use or distribution of copyrighted material, and is not directly related to mobile operating system security.

Question 20

A sales representative travels with a Windows laptop and uses wireless networks in both customer sites and the hotel.On one of the wireless networks,the user cannot access locally shared printers.What is most likely the issue?
A)The wireless NIC has been disabled
B)The firewall has blocked the wireless network
C)The user does not have Bluetooth enabled
D)The network location profile is set to public

Accepted Answer

If the network location profile is set to public, it may restrict access to certain resources such as locally shared printers. The user may need to change the network location profile to private or work in order to access the printers. Disabling the wireless NIC or blocking the network with a firewall would prevent the user from accessing any network resources, while Bluetooth would not affect access to shared printers.

Quiz 20: Computer Security and Deployment

A technician has tested a video adapter,and it works fine.However,when the video card is placed in a computer,it doesn't work.What Windows tool should the technician use to troubleshoot the adapter?

A customer brings in an older computer that has Windows XP installed and is used to run an online business.The technician recommends an operating system upgrade.Which operating system does the technician recommend?

Which method does a hacker use to quickly find a password by comparing hash values used to encrypt the password?

Which of the following does social engineering use to bypass or manipulate corporate security policies?

A technician is setting up a network configuration for a particular type of server.Which type of server acts as an intermediary between a client or an application seeking resources and another server that would require configuration by the technician?

What is the most secure way for a technician to get rid of personal data on several hard drives that were removed from employee computers and are no longer wanted?

When would a technician use the mstsc command?

A user reports that her PC doesn't work.Which of the following would be the best question to ask the user?

When a technician is writing a script,what would the technician use to create a dynamic value that is given a name?

If a salesperson has a corporate cell phone that contains customer data,and the company does not want an automatic wipe done on it,what security measure would be the best choice?

Which security measure would be good for a mobile device that has sensitive data stored on it and has been stolen?

Every time a user enters a different web page URL into a browser,the same web page appears.What will help in this situation?

Which of the following is relevant to a EULA?

When would a technician use BranchCache?

Which device protects a computer from power that is over the recommended input level using the path of least resistance?

A pharmaceutical company allows chemical engineers to take home corporate laptops to do company tasks.The laptops have sensitive corporate information stored on the drives.Which security measure would be best for this situation?

When would a technician use the ping command?

A technician needs to configure a computer for a proxy server.Which Internet Options tab will the technician use?

What term is associated with a compromised mobile operating system?

A sales representative travels with a Windows laptop and uses wireless networks in both customer sites and the hotel.On one of the wireless networks,the user cannot access locally shared printers.What is most likely the issue?