Customer involvement in providing services is __________ in shoe shines and __________ for haircuts.

Question

Quizplus · Accepted Answer

Shoe shines typically require minimal customer involvement, as the customer only needs to sit still and allow the service provider to shine their shoes. Haircuts, on the other hand, require a higher level of customer involvement as they must communicate their desired style and preferences, sit still during the process, and provide feedback throughout. Therefore, customer involvement is low for shoe shines and high for haircuts.

Customer Involvement in Providing Services Is __________ in Shoe Shines