Flow of communication (Scenario)
Recently the employees of Sama Enterprises, Inc., received a letter from the vice president of operations explaining that a new production facility would be built in Alexandria. It was also stated that about one- fourth of the employees from the current Alexandria facility would be transferred to the new facility and if employees wanted to volunteer for the transfer, they could do so by going to the human resource office and filling out a request form. Sami, a production supervisor, first went to Fadia, the purchasing manager, who had already volunteered to transfer, to discuss with her the possibility of becoming her inventory control supervisor at the new facility. Fadia told Sami that Rana, the current inventory control supervisor, would not be transferring and that she would consider his request.
-When Sami went to the Human Resource office and applied for transfer to the new facility, he was participating in which type of organizational communication?
A) diagonal
B) lateral
C) formal
D) downward

Question

Quizplus · Accepted Answer

Sami's action of applying for a transfer through the Human Resource office is an example of formal communication, as it follows the official channels and procedures set by the organization.

Flow of Communication (Scenario)