Flow of communication (Scenario)
Recently the employees of Sama Enterprises, Inc., received a letter from the vice president of operations explaining that a new production facility would be built in Alexandria. It was also stated that about one- fourth of the employees from the current Alexandria facility would be transferred to the new facility and if employees wanted to volunteer for the transfer, they could do so by going to the human resource office and filling out a request form. Sami, a production supervisor, first went to Fadia, the purchasing manager, who had already volunteered to transfer, to discuss with her the possibility of becoming her inventory control supervisor at the new facility. Fadia told Sami that Rana, the current inventory control supervisor, would not be transferring and that she would consider his request.
-When Sami went and talked with Fadia, he was involved in which type of organizational communication?
A) diagonal
B) horizontal
C) upward
D) lateral

Question

Quizplus · Accepted Answer

Diagonal communication occurs when employees at different levels and from different departments within an organization communicate. In this scenario, Sami (a production supervisor) and Fadia (the purchasing manager) are from different departments and likely different levels, making their communication diagonal.

Flow of Communication (Scenario)