The New Human Resources Manager (Scenario)
Mustafa is hired to manage the human resources department of a local manufacturing company. this company has the reputation of being the firm "where you work until you find another job." Employee turnover is high and morale is low. Mustafa is determined to change the situation and make the organization's human resources a competitive advantage and source of pride for the firm.
-Top management decides that the performance appraisal process is problematic. They ask Mustafa to make a study of a new appraisal technique,________ , which rates employees according to items along a numerical scale with examples of actual behaviors on the job.
A) objectives
B) behaviorally anchored rating scale
C) 360- degree feedback
D) management by objectives

Question

Quizplus · Accepted Answer

The description given matches the behaviorally anchored rating scale (BARS), which rates employees on a numerical scale with specific examples of behaviors. This technique could potentially improve the effectiveness and fairness of the performance appraisal process. The other options, while potentially useful in different contexts, do not match the given description.