Supplemental services typically do not affect satisfaction or dissatisfaction.

Question

Quizplus · Accepted Answer

Supplemental services can have an impact on the overall satisfaction or dissatisfaction of a customer. For example, if a customer receives excellent customer service or experiences a comfortable waiting area with complimentary beverages, it can positively contribute to their satisfaction. On the other hand, if a customer receives poor service from a supplemental service (such as a rude staff member), it can lead to dissatisfaction.

Supplemental Services Typically Do Not Affect Satisfaction or Dissatisfaction