As Quentin checks out of a hotel, he recalls the expectations of quality and service he had upon arriving at the hotel and realizes that based on those expectations he is not thrilled with his experience.The type of purchase by Quentin is best described as
A) quality
B) credence
C) search
D) experiential

Question

Quizplus · Accepted Answer

Quentin's experience is best described as "experiential" because his satisfaction is based on the actual experience he had during his stay, which did not meet his initial expectations.

As Quentin Checks Out of a Hotel, He Recalls the Expectations